We’re often told empathy means ‘walking in someone else’s shoes’ – but is that truly possible, or just feel-good fiction? What if our common understanding of empathy is fundamentally flawed and hindering our ability to connect and influence effectively?

This keynote overturns traditional notions, revealing how empathy actually works in practice: by understanding others through the lens of our own experiences. I unpack the counter-intuitive dynamic that real influence comes not from guessing feelings, but from getting clearer on how people think.

Discover practical tools and techniques based on this ‘Empathy 3.0’ approach to better understand perspectives, build genuine connection, and drive meaningful change – regardless of your title or position.

Audiences will leave with:

• A new, practical framework for understanding and applying empathy.

• Insights into how people process information and form perspectives.

• Strategies for navigating conflict and highly charged conversations.

• Actionable techniques to improve communication and influence.

Ideal for: Leaders and Managers, Team Members, HR Professionals, and anyone needing to collaborate, persuade, and influence effectively in complex environments.

I am represented by Corporate Speakers Australia. If you’d like to book me for your next event, please contact info@corporatespeakersaustralia.com.au or schedule a discovery chat with me here.